Shipping & Delivery Policy
This policy outlines the fulfillment terms, delivery timelines, and electronic distribution mechanisms for all products, SaaS subscriptions, digital courses, and software services offered on CoachX (operated by Subhash Yadav / CoachX at smartcoachx.com and subhashyadav.in).
CoachX is a cloud-based Software-as-a-Service (SaaS) and digital education technology platform. We do not produce, ship, or handle physical goods. All course content, software tools, student portals, and coach workspaces are provisioned and delivered electronically over the internet immediately upon payment confirmation.
1. Merchant Identification & Service Nature
Our offerings consist of digital software subscriptions, cloud LMS course hosting, live webinar workshop access, AI productivity tools (Mind Maps, Whiteboards, Notes, Syllabus Generator), and digital learning assets.
2. Delivery Timelines & Electronic Fulfillment
We pride ourselves on instant digital fulfillment. When you complete an order on CoachX:
Immediately upon payment authorization through our payment gateways (Zoho Payments, Razorpay, Paddle, Stripe), your account workspace or student course enrollment is automatically provisioned and unlocked in real time.
Within seconds of completing checkout, an automated confirmation email containing your digital tax invoice, account credentials, and direct platform login link is dispatched to your registered email address.
For scheduled live cohort workshops, access passes, calendar invites, and private Zoom/meeting room links are provided instantly on your confirmation page, sent via email, and delivered via WhatsApp notification.
3. Shipping Charges
Because all products and services are fulfilled 100% electronically across the internet, there are zero (₹0.00) shipping, courier, customs, or physical handling charges on any transaction.
4. International & Cross-Border Delivery
CoachX is globally accessible. Customers and coaches worldwide can access their courses, video lessons, and workspace dashboards 24/7/365 from any modern web browser or mobile Progressive Web App (PWA) device with an active internet connection. No physical shipping limitations apply to international orders.
5. Delivery Troubleshooting & Support
In the rare event that you have completed payment but have not received your digital access email within 10 minutes:
- Check your email's Spam, Junk, or Promotions folders.
- Verify that you entered your email address without typographical errors during checkout.
- You can log in directly at smartcoachx.com/portal or smartcoachx.com/coach using your checkout email.
- Contact our 24/7 customer support desk below, and our team will manually verify your payment and re-issue your credentials within 2 business hours.
6. Customer Support & Delivery Inquiries
For any delivery inquiries, order status updates, or account provisioning assistance:
CoachX, New Delhi, Delhi, India - 110058