Refund & Cancellation Policy
At CoachX (operated by Subhash Yadav / CoachX), customer satisfaction and transparent merchant operations are our core commitments. Please review our comprehensive refund, cancellation, return, and replacement terms below.
100% money-back guarantee on initial SaaS subscription plans if requested within 14 days of purchase.
Approved refunds are credited directly back to your original payment method within 5 to 7 banking days.
Self-service cancellation anytime from your dashboard with zero cancellation penalties or lock-in contracts.
1. Merchant Identification
2. Nature of Products & Digital Fulfillment
CoachX provides digital educational software, cloud course streaming, cohort masterclasses, and digital coaching tools. All products are delivered 100% electronically via immediate cloud access upon successful payment verification. There are no physical shipments or postal deliveries.
3. 14-Day Money-Back Guarantee for SaaS Subscriptions
We stand behind the quality of CoachX. If you subscribe to our monthly or annual software subscription tier (Monthly Freedom or Yearly Freedom VIP) and find that the platform does not meet your expectations, you are entitled to request a 100% full refund within 14 calendar days of your initial transaction date.
- Applicable to first-time subscription orders for new coach workspaces.
- No complicated hurdles or justification required.
- Upon refund processing, workspace access will be gracefully transitioned to the free tier or deactivated.
4. Subscription Cancellation Policy
Coaches maintain total freedom and control over their billing:
- Self-Service Cancellation: You can cancel recurring subscription renewals at any time directly through your Coach Console under Settings → Billing with a single click.
- Pre-Renewal Timeline: To avoid being billed for the subsequent cycle, cancellation must be initiated at least 24 hours prior to your scheduled renewal date.
- Access Preservation: When you cancel, your paid features, published courses, and student enrollments remain fully active until the end of your current prepaid billing period. No subsequent renewal charges will occur.
5. Return & Digital Replacement Policy
A. Physical Returns Exemption: Because CoachX provides intangible digital software, downloadable curriculum resources, and online video streaming, physical return and pickup do not apply.
B. Guaranteed Digital Replacement & Technical Defect Redressal: In the rare event that you experience digital access issues, corrupted downloadable assets, video playback errors, or account provisioning failures, CoachX guarantees immediate Digital Replacement, Access Re-issuance, or Technical Rectification within 24 hours of reporting the issue to our support desk. If we are unable to restore full digital functionality, you will be offered a full refund.
6. Live Cohort Workshops & Masterclass Policy
- Prior to Event Commencement: You may request a 100% refund for live cohort workshop tickets up to 48 hours prior to the scheduled live start time.
- Rescheduling & Replay Access: If an unforeseen technical event causes a workshop to be rescheduled, your ticket remains valid for the alternate date, and full recorded replays are provided in your student portal. If you cannot attend the rescheduled session, a full refund will be provided upon request.
7. Non-Refundable Items & Exclusions
The following categories are non-refundable:
- Completed 1-on-1 private consulting or strategic audit sessions that have already been fully delivered.
- Subscription renewal fees requested more than 14 days following the initial charge.
- Accounts terminated due to material violations of our Acceptable Use Policy (e.g. copyright infringement, spam, unlawful conduct).
8. Refund Processing Timeline & Method
How and when will you receive your refund?
- All approved refunds are credited directly back to the original method of payment (Credit Card, Debit Card, Net Banking, UPI, or Wallet) used during checkout through our payment gateways (Zoho Payments, Razorpay, Paddle, Stripe).
- Processing Window: Once our support team approves the refund, funds are returned to your bank or card issuer within 5 to 7 business banking days, depending on your financial institution's processing cycles.
- You will receive an automated email confirmation with your refund transaction reference number.
9. How to Request a Refund or Dispute an Order
To initiate a refund, simply reach out to our dedicated support desk with your registered email and payment reference ID:
CoachX, New Delhi, Delhi, India - 110058