Grievance Redressal Mechanism & Statutory Disclosures
In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and RBI Guidelines on Payment Aggregators, this page publishes our Grievance Redressal framework and officer appointments for CoachX (operated by Subhash Yadav / CoachX).
Customer Grievance Escalation Matrix
We provide a multi-tier resolution framework to resolve any customer queries, billing issues, or technical complaints in an expeditious and fair manner:
For general platform queries, billing inquiries, course access troubleshooting, or invoice requests, write to our support desk at hello@smartcoachx.com or message on WhatsApp at +91 9643689067.
If your complaint is not resolved satisfactorily at Level 1 within 48 business hours, or if your issue involves payment disputes, unauthorized transactions, or privacy violations, you can escalate the matter to our Grievance Officer at hello@smartcoachx.com citing your previous ticket/order reference ID.
If the dispute remains unresolved within 30 days of grievance registration, consumers may approach the National Consumer Helpline (NCH) or the Reserve Bank of India Complaint Management System (RBI CMS Portal) in accordance with applicable Indian legal procedures.
Statutory Business Disclosures
- Business Nature: Cloud Software-as-a-Service (SaaS) and digital education hosting platform for educators, creators, and professionals.
- Physical Goods Disclaimer: CoachX does not warehouse, sell, or transport physical goods. All services are fulfilled digitally over the internet.
- Transaction Currency: Domestic payments within India are transacted in Indian National Rupees (INR - ₹).
- Payment Partner Disclosures: Payment collection and settlement is facilitated through licensed and RBI-compliant payment aggregators (Zoho Payments, Razorpay, Paddle, Stripe). Customer financial credentials are encrypted and never stored on CoachX servers.
- Governing Law: Governed by the laws of India, with exclusive jurisdiction in New Delhi, India.